In a world where telecom companies serve customers of various languages, multilingual call transcription isn’t a luxury; it’s a necessity.
In the absence of this necessity, your customer interactions and ability to meet regulatory compliance standards are hindered.
Qorden AI steps in as a game-changer with its 100% multilingual call transcription feature, revolutionizing how telecom companies interact with a diverse customer base.
This blog explores how Qorden AI breaks language barriers and significantly impacts key performance indicators like AHT, NPS, and ART.
The Importance of Multilingual Call Transcription
Accurate and efficient multilingual transcription plays a pivotal role in the telecom industry. It holds together seamless customer interactions, business operations, and regulatory compliance.
Efficient multilingual transcription ensures that customer interactions are accurately captured and easily accessible, regardless of the language spoken. This capability is crucial to provide top-notch customer service.
Telecom organizations operate under strict regulatory frameworks, and ensuring compliance with language-specific regulations is paramount, with 100% multilingual call transcription and analysis.
Understanding the Multilingual Challenge in Telecom Contact Centers
- High Average Handle Time:
High Average Handle Time (AHT) often plagues telecom contact centers, stemming from communication barriers and misunderstandings in multilingual conversations.
Here, Qorden AI’s multilingual transcription feature offers real-time, accurate transcriptions in various languages. This not only streamlines communication but also equips agents with the tools to understand and respond to customer queries more efficiently, effectively reducing AHT by 20%.
- Low Customer Satisfaction and NPS:
A critical measure of customer satisfaction in telecom is the Net Promoter Score (NPS). When customers receive effective resolutions from the agents, whether on the spot or later on, their trust in the company grows.
And with this feature and the ability to these calls, Qorden AI creates custom training for your agents, as well as increases the accuracy of your call monitoring.
This not only elevates customer satisfaction but also nurtures customer loyalty, reflected in a substantial increase in NPS for telecom companies utilizing Qorden AI.
Qorden AI transcribes your calls, in any language or any dialect you and your clients speak. Specifically, Qorden AI has a 90% accuracy rate for its Arabic transcription, higher than any other AI-powered system in the industry.
- Reducing Average Resolution Time (ART) with Precision and Empathy:
Another challenge in telecom contact centers is the Average Resolution Time (ART). Longer resolution times can frustrate customers and strain resources.
Qorden AI’s multilingual capabilities ensure that customer issues are addressed accurately from the first interaction, reducing the need for follow-up calls.
Not to mention that Qorden AI’s Autocoaching and Moments Detection keeps your agents in check with their script, KPIs, and goals assigned. This assures you the calls are up to standard, compliant, and also gives the customers what they need out of the call, in any language.
So, when the calls are easily handled and the problems are easily found with solutions, the ART is automatically reduced.
Qorden’s Multilingual Call Transcription
Our advanced algorithms and neural networks are designed to understand and capture the nuances of speech, ensuring that nothing gets lost in translation. From the various Arabic dialects to French and Italian, Qorden has your multilingual AI Speech Analytic needs to be covered.
Our system seamlessly integrates with your existing telecom infrastructure, making the transition to multilingual communication effortless.
Here’s a deep dive into Qorden AI’s Multilingual Call Transcription:
- Exceptional Precision:
Our transcription technology is built to deliver exceptional precision. It utilizes advanced machine learning algorithms to capture the nuances of speech accurately.
- Multilingual Expertise:
Qorden AI’s system is a true polyglot, seamlessly transcribing calls in a wide variety of languages and dialects. Among the languages Qorden can transcribe are, Mandarin, Spanish, French, and even Arabic with unparalleled accuracy.
- Real-Time Multilingual Agent Coaching:
One of our standout features is real-time multilingual agent coaching. Our system analyzes calls as they happen, providing agents with valuable insights and guidance in real-time.
- Lightspeed Analysis:
Qorden AI’s multilingual transcription system operates at lightning speed. It processes and transcribes calls swiftly, enabling real-time interactions with customers.
- Moments Detection:
Our technology is equipped with Moments Detection capabilities. It identifies critical moments during customer interactions, such as upselling opportunities, compliance breaches, or customer frustration.
Closing the Conversation
AI speech analytics in the telecom industry isn’t just a passing trend. It’s what will continue to contribute to the growth of telecom, specifically in multilingual teams offering multilingual telecom services.
As your business continues to evolve and adapt to an increasingly connected and informed consumer base, multilingual AI transcription will be instrumental in ensuring growth, efficiency, and unparalleled customer satisfaction.
Embrace the future of telecom, break language barriers, and elevate your global communication with Qorden AI. Make every moment count.