Automate Contact Center QA & Increase Profitability with AI Speech Analytics
Qorden is the AI-powered speech analytics you need for 100% multilingual call monitoring, automated quality assurance, and improving CSAT scores.
Qorden: Pioneering a New Era in Speech Analytics
Qorden is an AI-powered solution committed to revolutionizing speech analytics with features like real-time coaching, auto-QA, and multilingual support. Our platform enhances customer interactions, delivering improved engagement and operational efficiency.
Our Cutting-Edge Features
Post-Call Analytics
Analyze 100% of your calls in any language
Analyze 100% of your calls in different languages and get up to 90% accuracy on Arabic dialects with Qorden’s AI-powered multilingual custom-trained Language Models, generative AI, and speech-based NLP.
Tracking KPIs using Moments Detection, to analyze, & generate data-driven insights achieving operational scalability and conforming with compliance regulations.
Real-time Monitoring
Reduce Compliance Risks by 55%+
A real-time agent assist modal guides the customer through the call and raises compliance red flags in case of risky speech. Ensure corrective measures are taken on the spot!
Slash compliance risks by 55%+ with Qorden’s real-time monitoring, knowing every call is being 100% monitored for any red flags, ensuring every conversation stays on track.
Real-time and Auto Coaching
Uplift Revenue by 30%
Our real-time Coaching Assist feature points your reps on how to steer conversations on live calls. Automatically assign tailored training modules based on each agent’s performance.
Set KPIs, track effectiveness, and drive success automatically to boost revenue by 30%.
auto quality assurance
Trim 30% of Operational Costs
Monitor and analyze 100% of recorded calls between customers and your agents with Qorden’s multilingual Auto QA.
These streamlined QA processes reduce operational costs by 30%, making it the most advanced AI-powered QA solution for organizations with a multicultural audience.
The Summarizer Feature
Elevate Productivity by 20% and Reduce AHT
Qorden AI provides contextual summarization of every conversation’s key instances. This decreases average handle time (AHT) & increases CSAT score on a call-by-call basis.
Trim 20% off your agents’ post-call work and transform overhead into opportunity.
Qorden AI Deployment Options: Tailored for Every Business Need
On-Cloud
Flexible, scalable, and agile. Ideal for remote accessibility and minimal IT infrastructure
On-Premise
Offers full data control and enhanced security. Ideal for specific compliance and privacy needs
Hybrid
Combines on-cloud convenience with on-premise security. Provides a balanced and adaptable solution.
Unlocking Potential: The Advantages of Qorden
Enhanced Customer Experience
Real-Time Coaching for Agent Improvement
Provides feedback and guidance to agents during customer calls, enhancing their communication skills and performance.
Auto-QA for Enhanced Quality Assurance
Automates quality assurance processes, increasing operational efficiency and reducing costs by 30%.
Increased operational efficiency
Automates processes, such as real-time call monitoring and auto QA, to streamline operations and increase efficency.
Data-Driven Agent Performance Analysis
Uses AI analytics to evaluate agent performance, enhancing workforce skill levels and customer service effectiveness.
Reduced Average Handle Time (AHT)
Contributes to a reduction in AHT with call analysis and auto summarization, enhancing overall operational productivity.
Success Stories From Our Clients
how many agents can you save
Calculate Your Agent Savings with Qorden
Streamline operations and allocate resources more strategically with Qorden AI. Use our Agent Savings Calculator to project potential resources reallocation, enabling focus on higher-priority assignments.
See Qorden AI in Action: Secure Your Demo Session!
Schedule a personalized demo today to see Qorden AI in action. The future of business intelligence awaits – seize it with Qorden AI. Don’t wait. Revolutionize your business with Qorden AI now!