Discover Multilingual AI-Powered Speech Analysis
With the Highest Transcription Accuracy for Arabic Dialects
Qorden is a pioneering solution, meticulously engineered to enhance profitability and elevate customer experiences in various industries through the power of AI speech analytics. Our expertise in call analytics extends across diverse languages and regional dialects.
In a world of 3-5% call monitoring, Qorden provides 100% & automated call monitoring
Qorden AI Speech Analytics: Elevating Customer Interactions and Efficiency
Qorden’s dedication to ensuring regulatory compliance, mitigating reputational risks, and optimizing operational efficiency makes it a pioneering AI-based speech analytics solution for call centers and BPOs.
Lightspeed Analysis
Qorden AI empowers your teams to overcome language barriers and elevate operational efficiency. With up to 90% accuracy on Arabic calls, our AI-powered multilingual solution ensures that language differences no longer hinder your ability to transcribe and analyze calls effectively.
Get precise analysis and data-driven insights across multiple languages with our Generative AI and Natural Language Processing techniques that meticulously train datasets.
Our 100% multilingual call transcription supports operational scalability and compliance with region-specific regulations, all while tracking essential KPIs using Moments Detection.
Harness the power of data-driven insights generated from call transcripts to drive informed decisions, optimize processes, and enhance the overall customer experience.
Operational Efficiency
Is your call center or BPO still stuck with manual quality assurance sampling, covering almost only 3-5% of your calls? Qorden introduces a transformative solution, elevating operational efficiency with multilingual Auto QA powered by AI-driven speech recognition.
Now, you can effortlessly monitor and analyze insights from 100% of your recorded calls between customers and agents. Witness a substantial reduction in operational costs, up to an impressive 30%, thanks to Qorden’s cutting-edge automated QA.
Our customizable QA processes, tailored to your precise requirements, ensure that your quality assessments consistently align with your evolving business structures, industry regulations, and internal quality standards.
Embrace operational excellence consistency, standardization, and scalability guaranteeing comprehensive quality assurance coverage, even for multicultural audiences.
Revenue Generation
Empower your contact center agents with AI-driven real-time coaching, ensuring they handle inquiries with confidence. Qorden’s real-time Coaching Assist feature empowers your call center and BPO teams to identify upselling or cross-selling opportunities and deliver timely pitches, triggering a remarkable 30% boost in revenue generation.
Auto-coaching takes tailored training to the next level and enhances efficiency by setting KPIs and tracking performance. Well-trained agents, equipped with proficiency in complex processes and compliance standards, become key contributors to cumulative revenue growth for your contact center or BPO operations.
With Qorden, you can set custom Key Performance Indicators (KPIs) using Moments Detection* to monitor agent performance, and optimize sales strategies through data-driven insights. Gain a competitive edge with Qorden’s comprehensive features, revolutionizing your revenue generation with up to 30%!
*Moments Detection: The capability to capture multiple keywords, phrases, or instances during calls for measuring and tracking important KPIs.
Business-Boosting Benefits
%
Arabic Call Analysis Accuracy
%
Reduction in Operational Costs by Auto QA
%
Improvement in CSAT Scores
Risk Mitigation
Harness the power of real-time AI guidance to mitigate compliance risks based on the context of conversations during calls with Qorden AI’s real-time Agent Assist Modal guides.
Take corrective actions on the spot and cut compliance risks by over 55% with Qorden’s real-time monitoring. Every call is 100% monitored for red flags of compliance concerns and when agents use risky language ensuring that every conversation stays on the right track.
Avoid costly penalties, fines, and legal restrictions with Qorden’s automated compliance monitoring. It’s built to raise red flags whenever risky speech or compliance issues arise, guaranteeing prevention before any damage is done.
Qorden AI offers customizable compliance rules tailored to align with your specific operations and the latest industry regulations, accommodating diverse clientele. Partner with Qorden AI for dedicated risk management, ensuring unwavering regulatory compliance and peace of mind.
Data Optimization
Qorden AI recognizes the unique data challenges faced by call centers and BPOs, and we have a tailored solution to optimize your data operations.
By efficiently allocating resources and diverting them from excessive data storage to on-point optimization techniques, whether on-premise or on-cloud, Qorden helps you drastically reduce costs.
Qorden’s data optimization structures valuable data, leading to substantial cost reductions and ensuring decision-makers have access to high-quality, meaningful insights, facilitating effective decision-making.
Thanks to the integration of Power BI, you’ll get real-time insights after every conversation, to make timely adjustments, enhance customer interactions, and optimize processes—all while saving significantly on storage expenses.
Success Stories From Our Clients
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B2B LEADS
Partnership leads
How Many Agents Can You Save
Calculate Your Agent Savings with Qorden AI
Streamline operations and allocate resources more strategically with Qorden AI. Use our Agent Savings Calculator to project potential resource optimizations, allowing you to prioritize critical tasks more effectively.
See Qorden in Action: Secure Your Demo Session!
Schedule a personalized demo today to see Qorden AI in action.
Our team of experts is ready to tailor our solutions to your unique needs and answer all your questions. Don’t wait. Revolutionize your contact center and BPO operations with Qorden AI now!